Live Stream Tips

If you're having a problem watching our live stream video, here are some things to try:

  • Did you get an error message (for example "An error occurred. Please try again later")? Maybe we're not actually on the air right now.  We broadcast a live stream of certain services, typically Sunday morning at 10:00 a.m. and Wednesday at noon.  If it's not one of those times, check back later! If we haven't told YouTube when our next scheduled live stream will be, you'll get a "Try again later" error.

    If you just can't wait until the next live stream, please check out our YouTube channel, which offers several videos you can watch, including recordings of earlier services and daily meditations.  You'll find it here.
  • Did you click the video player on the home page and nothing happened?  Or did it tell you it's waiting, even though you think we should be on the air now?  There are a few other ways to find our live stream:
    • First, try refreshing the home page.  If you start the player before the stream goes live, sometimes you have to refresh to get it to connect properly. Not sure how to do that?  There's a blue link just below the video player that will do it for you.
    • Try this direct link. It should take you right to the live stream if we're on the air.
    • If you're a Facebook user, check our Facebook page for a link, here.
    • Go to youtube.com and search for "St. Helena's Episcopal Church and School"
  • Are you on your phone, and YouTube is prompting you to log in?  You have two choices: you can either use your Google log in (same as for gmail) and log in, or you can bypass the log in request by using the internet browser in your phone to go to youtube.com, and searching for "St. Helena's Episcopal Church and School".
  • Are you running into some other problem?  Email us at webadmin@sthelenas.net and describe the problem.  We'll try to help!  The more specific you can be, the better - what did you do just before the problem?  what error message did you get?  We'll monitor that email address while the live stream is active.